Terms

PRIVACY POLICY

Do we collect any personal information about you?
When you browse our site, we do not collect personal information about you. The only way we receive any kind of personal information is if you give it to us on a contact or reservation request page.

To make a reservation with us, we will require some information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address and your credit card details. We pass on your information to third parties only for the purpose of completing your transaction with us and for the purposes of associated administration.

Where is your personal information stored?
All personal information is stored in secure databases within a secure environment to prevent unauthorized access.

ELECTRONIC COMMUNICATIONS

When you visit our web site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRODUCT DESCRIPTIONS AND PRICES

We attempt to be as accurate as possible. However, we cannot warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Occasionally, for reasons beyond our control, pricing inaccuracies or other errors may be generated. So all reservations submitted through the web site are screened prior to our acceptance.

If an item's correct price is lower than our stated price, we will charge the lower amount and confirm your booking.
If an items correct price is higher than our stated price, we will, at its discretion, either contact you for instructions before confirming your booking or cancel your order and notify you of such cancellation.

We have taken reasonable steps to ensure the information provided by us on this Web site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources or by the providers of other information, e.g. currency conversion rates, or of other parties linked to or from the Web site.

All such information is provided in good faith and we exclude liability for any errors, omissions or misleading information (unless made recklessly or fraudulently) to the maximum extent permitted by law, together with all implied warranties in connection with such information.

COMPLAINTS AND RESOLUTION

If you have a complaint, you must inform us immediately.

If we cannot resolve the problem for you at the time you must write within 35 days of your return to our Sales & Marketing Department, Estrada Ponta da Oliveira nº 11
9125-001 Caniço, Madeira - Portugal.

If you do not tell us about your complaint our ability to investigate it could be seriously hampered. Because of this, unless there is a valid reason why you did not tell us about your complaint, we will not consider ourselves liable for those complaints.

CANCELLATIONS

The cancellation procedure can be done on the web page you made the original reservation on.
Our cancellation policies are just a guideline since we do our best to give a credit towards future stays and we review each case on its merits.
    •    Accommodation cancelled more than 56 days prior to arrival – 20% of booking value.
    •    Accommodation cancelled between 44 and 55 days prior to arrival – 25% of booking value.
    •    Accommodation cancelled between 28 and 43 days prior to arrival – 50% of booking value.
    •    Accommodation cancelled between 14 and 27 days prior to arrival – 75% of booking value.
    •    Accommodation cancelled less than 14 days prior to arrival – 100% of booking value.
    •    Please note a cancellation charge of 100% of the booking value will apply to cancellations during periods of special events (Christmas/New Year, Easter or the Flower Festival).
If we do not receive payment according to these Booking Conditions we will acknowledge this as a cancellation on your behalf.