---
title: "FAQ's"
description: "Discover Quinta Splendida: Your 4-Star Hotel in Madeira Island's Botanical Garden Paradise. Experience Hotel Lifestyle, Nature, and Art in Caniço, the Hawaii of Europe."
keywords: "4 star hotel madeira, hotel madeira island, quinta splendida hotel, wellness botanical garden, hawaii of europe, botanical garden hotel madeira, island botanical garden, hotel lifestyle, hotel nature, hotel art, located in caniço"
seo_title: "Quinta Splendida Wellness & Botanical Garden"
url: https://quintasplendida-hotel.guestcentric.net/en/faq-s
language: en
is_homepage: false
hotel: "Quinta Splendida Wellness & Botanical Garden"
city: Caniço
country: Portugal
phone: "+351 291 930 400"
email: info@quintasplendida.com
---
- [Rooms](/rooms)
- [Special Offers](/special-offers)
- [Supplements & Gifts](/suplements-gifts)
- [Activities](/activities)
- [Botanical Garden](/botanical-garden)
- [Virtual Tour](https://quintasplendida.innside.studio/)
[/](/)
Book Online
[+351 291 930 400
Call to the national fixed network](tel:+351 291 930 400
Call to the national fixed network) [info@quintasplendida.com](mailto:info@quintasplendida.com)
- [en](/faq-s)
- [fr](/fr/faq)
- [de](/de/faq-s)
- [pt](/pt/faq-s)
# FAQ's
**-Where can I park my car?**
At the Hotel upon payment of a daily fee, which is subject to change.
**-Are taxes included in the room price?**
Yes, except for the municipal tax, which is paid directly by the customer at reception.
**- What are the breakfast hours?**
From 07:30 to 10:30.
**-What credit cards does the hotel accept?**
Visa, Mastercard, Maestro card, American Express, Diners Club.
**-What is the check-in time? What is the check-out time?**
Check-in time: from 3 pm / Check-out until 11 am.
**-Is it possible to do early check-in or late check-out?**
Yes, according to hotel availability and upon payment of a “fee”.
**-Do you have an area to store guests' luggage?**
Next to reception, there is a luggage room where you can store your luggage whenever necessary.
**-How many rooms do you have for people with reduced mobility?**
We have 1 room available for reduced mobility.
**-Can I have an extra bed in my room?**
Yes, if you book the Apartment Room category.
**-Does the hotel have a wake-up service?**
Yes. Whenever requested.
**-Is it possible to send a package to the hotel?**
Yes, by requesting it at reception.
**-How do I get to the hotel? Is there transport?**
Yes, by taxi or bus or own car.
**-How do I get to the hotel if I take the aerobus?**
The Aerobus does not stop in the Caniço area, unfortunately, it travels directly from the Airport to Funchal.
**-Do you have a meeting room or a space to work?**
Yes. We have upon request for availability and in agreement.
**-Does the hotel have a gym?**
Yes. We have a complimentary gym available for all hotel guests, located within the Spa. It is open daily from 10:00 am to 7:00 pm.
**-Are pets allowed?**
Pets are not allowed.
**-Is it possible to request an iron or pool towels?**
Pool towels are free. Ironing is not permitted in the rooms as we have a laundry service.
**-Are there bathrobes in the rooms?**
Yes. Included in every room type if booked directly.
**-Does the hotel have a laundry service?**
Yes.
**-Does the hotel provide free Wi-Fi?**
Yes. In rooms and public areas.
**-Is the pool water heated? What is the temperature of the water? What are the opening hours?**
We have 2 swimming pools - 1 unheated outdoor pool (room temperature) and an indoor pool that is heated.
**-What are the SPA opening hours?**
From 10:00 to 19:00 (subject to change).
**-How can I book a massage?**
Directly at the SPA reception, requested by email or via the Website.
**-Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?**
Smoking is allowed in the hotel and we have no restrictions on electronic cigarettes.
**-Does the hotel organize transfer services?**
Yes. We organize it upon guest request.
**-Which room types have a balcony?**
All types have a terrace or balcony. The rooms with a balcony are located on the 1st floor and the rooms with a terrace are on the ground floor.
**-What should I do if I forget something in the room or hotel?**
Send an email to bookings@quintasplendida.com.
**-What type of cultural activities does the Hotel have?**
Visits to our Botanical garden are organized once a week, by a guide specialized in botany and must be booked at reception by guests. We also hold a wine tasting once a week with direct booking at reception. These services are reserved for a fee per person to be paid at reception (at the moment we have a tour of the garden priced at €5.00 per pax and the wine tasting at €8.50 per pax (these values are subject to change).
**-What are the restaurant's opening hours?**
Galeria Restaurant: Breakfast: from 07:30 to 10:30 and dinner service from 18:30 to 22:00.
**-Is breakfast a buffet?**
Yes.
**-Does the hotel help with booking tours, restaurants, transport, etc?**
Yes.
**-Does the hotel have a business center for guest use?**
No.
**-Does the hotel have room service?**
We do not have this service available.
[Estrada Ponta da Oliveira nº 11, Caniço](//maps.google.com?q=Estrada+Ponta+da+Oliveira+n%C2%BA+11,Cani%C3%A7o,9125-001)
[+351 291 930 400
Call to the national fixed network](tel:+351 291 930 400
Call to the national fixed network) [info@quintasplendida.com](mailto:info@quintasplendida.com)
[](https://www.guestcentric.com/)
---
## Quinta Splendida Wellness & Botanical Garden
**Address:** Estrada Ponta da Oliveira nº 11, Caniço, 9125-001, Portugal
**Phone:** +351 291 930 400
**Reservations:** +351 291 930 441
**Email:** [info@quintasplendida.com](mailto:info@quintasplendida.com)